Our client, an Insurance Company is looking to hire a customer-focused, professional, commercially minded individual to provide support as Emergency Specialists for customers. The 24hrs Assistance Controller will deliver on the promise to “be there” when customers need them the most, following an accident, a breakdown, a flat tyre, dead battery, a problem at home or a health emergency.
It‘s more than just a phone call. It’s someone who’s looking for help. It’s Customer Experience Management.
Handle emergencies around the clock and will be required to dispatch the right associate within strict timeframes
Ensure that you have sufficient technicians on call at any time and efficiently coordinate the Task Force Team and Network of Approved Associates
Work in Shift rotation, including weekends and public holidays and receive additional allowances paid for shift work
Receive coaching and feedback to help you further develop your skills
Possess a Degree in Mechanical Engineering or related field as it will be considered an advantage
Prove a Minimum of 3 years experience in a related environment
Have exceptional customer focus, communication and interpersonal skills
Ability to analyze a complex situation and filter complicate information
Required to work on shifts during a 24/7 rotation with additional allowances making the compensation scheme very competitive
Need to have good judgment showing logical decision making, and a “hands on” approach
Demonstrate flexibility & reliability in meeting work demands and perform under pressure
Be Energetic and enthusiastic
Have good command of the Greek and English language (speaking, reading, writing)
Be Computer literate in MS Office for Word, Excel and Power Point
Alert and awake, also during night shifts
The working hours are so shift hours:
07.00 – 15.00
15.00 – 23.00
23.00 – 07.00
The salary is 1,000 – 1,200 Euros as a basic salary for the first month, which is a training month (internally). After 6 months salary will be reviewed.
Benefits: incentives based on quality and quantity, health insurance, discounts, 13th and 14th salary (50% in the first 3 years, 75% in the 4th and 5th year and 100% after 5 years)
You will get a shift allowance when working night shifts (about 30% extra on the salary)