Back Office / Customer Support Officer VAC-15754S 37 views1 application

Our client, a CySec Regulated Investment Firm, is looking to hire a Back Office / Customer Support Officer to be located in their offices in Nicosia OR their offices in Limassol.

– Implementation of the internal regulation and procedures for the department
– Implementation of the department’s strategy
– Opening of new client’s accounts
Customer support in filling the contracts/agreements, and checking of the contracts/ agreements
– Amending client’s accounts
– Helping clients to fill the contracts/agreements
– Ensuring that client’s documentation is updated
– Confirmation to clients after execution
– Preparation and sending of clients’ execution confirmation reports
– Preparation of Client’s periodic statements
– Sending client statements
– Archiving of all relevant documents (agreements, contracts, confirmations, etc)
– Record of services or activities giving rise to detrimental conflict of interest
– Keeps records of the contracts / fees schedule with each Payment Provider
– Communicates with the Head of the Department of the Company with regards to the Payment Providers and the requests that need to be provided to them (account settings, opening new accounts, amending existing details, negotiating new fees etc)
– Ensuring that all client funding related transactions are properly recorded in the Company’s systems
– Liaison with other departments regarding the prompt execution of client funding related transactions

– Previous experience in Forex will be considered an advantage
– Fluent English is a must

Salary: 1,300 – 1, 500 Euros gross x 12 salaries + Commissions

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.



As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

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