Back Office Executive VAC-14895G 88 views

Our client is a CySec Regulated FX Company based in Limassol and looking to recruit a Back Office Executive .

The successful candidate should meet with the below requirements:

A young motivated candidate with a desire to work with a flexibility of rotating the shifts in a 24 hours system. (Morning, afternoon and night shifts)
Back office experience is preferable and has higher priority in interview arrangements
Multilingual will be an advantage but not a must, however, fluency in English is a must

Duties & Responsibilities:
Processing and activating new account applications in timely manner.
Assigning customers’ accounts to corresponding groups based on the customers’ applications.
Updating and entering customer account information in the company’s records, systems, or databases.
Processing Introducer’s Agreements and creating commission accounts accordingly.
Following up with customers on account opening requirements.
Collecting, updating, and safekeeping customers’ documents and records efficiently.
Performing KYC procedures and ensuring that all applications are compliant with regulatory authorities and company policies.
Assisting compliance with collecting and processing further KYC requirements.
Cooperating with and updating sales team with the status of customers’ applications.
Processing financial transactions (withdrawals, transfers, deposits) according to Finance department’s instructions.
Posting deposits (credit card, wires, online checks, bank checks) according to Finance department’s instructions
Responding to customers’ inquiries and resolving their pending cases.
Responding to clients’ instantly via communication methods available on ORBEX Cooperative website, such as Live Chat, Click to Call, Call Back Request, Inbound Calls and any other methods effectively.
Maintaining customer records by updating account information.
Resolving clients’ queries or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answering clients’ questions, as well as question clients to obtain full understanding of what information is being requested.
Recommending new services to management by collecting customer information and analyzing customer needs.
Generating different reports concerning number of accounts, source of accounts, financial transactions, active affiliates and introducers, etc.
In all internal and external contact, present a professional and positive image of the department and the Company as well as maintaining constructive relationships.
Taking on any other assigned tasks by the management.
At the end of every shift all executives must review all pending with the next executive, and ensure that all points have been communicated and that any remaining duties or help needed to be fulfilled prior to completing the transition.

  • This job has expired!
Share this job

StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
Connect with us

Our client is a CySec Regulated FX Company based in Limassol and looking to recruit a Back Office Executive

The successful candidate should meet with the below requirements:

A young motivated candidate with a desire to work with a flexibility of rotating the shifts in a 24 hours system. (Morning, afternoon and night shifts)
Back office experience is preferable and has higher priority in interview arrangements
Multilingual will be an advantage but not a must, however, fluency in English is a must

Duties & Responsibilities

Processing and activating new account applications in timely manner.
Assigning customers’ accounts to corresponding groups based on the customers’ applications.
Updating and entering customer account information in the company’s records, systems, or databases.
Processing Introducer’s Agreements and creating commission accounts accordingly.
Following up with customers on account opening requirements.
Collecting, updating, and safekeeping customers’ documents and records efficiently.
Performing KYC procedures and ensuring that all applications are compliant with regulatory authorities and company policies.
Assisting compliance with collecting and processing further KYC requirements.
Cooperating with and updating sales team with the status of customers’ applications.
Processing financial transactions (withdrawals, transfers, deposits) according to Finance department’s instructions.
Posting deposits (credit card, wires, online checks, bank checks) according to Finance department’s instructions
Responding to customers’ inquiries and resolving their pending cases.
Responding to clients’ instantly via communication methods available on ORBEX Cooperative website, such as Live Chat, Click to Call, Call Back Request, Inbound Calls and any other methods effectively.
Maintaining customer records by updating account information.
Resolving clients’ queries or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answering clients’ questions, as well as question clients to obtain full understanding of what information is being requested.
Recommending new services to management by collecting customer information and analyzing customer needs.
Generating different reports concerning number of accounts, source of accounts, financial transactions, active affiliates and introducers, etc.
In all internal and external contact, present a professional and positive image of the department and the Company as well as maintaining constructive relationships.
Taking on any other assigned tasks by the management.
At the end of every shift all executives must review all pending with the next executive, and ensure that all points have been communicated and that any remaining duties or help needed to be fulfilled prior to completing the transition.

  • This job has expired!
Share this job

StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
Connect with us

ILovemondays – Jobs In Cyprus

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

ILoveMondays CY

ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
contact@ilovemondayscy.com
+357 99584868