Back Office & Sales Assistant (CRM Administrator) VAC-15459M 24 views1 application

Our client, a FX Company in Limassol, is looking to hire a Back Office & Sales Assistant (CRM Administrator)

Responsibilities:
Check the calls of the team and record them
Replying to all e-mails from clients
Follow up with DOD and Funding Verification Forms for Credit Card Deposits
Help sales team with the assigning of new leads
Check inboxes (in CRM) and assign emails to appropriate person
Customer Service/Live Chat- difficult enquiries redirect to appropriate departments via email (trading room usually)
KYC checks as well as – sending template emails regarding missing documents and KYC recording in XL
Checking, monitoring and processing Client deposits and withdrawal requests – for Withdrawals: sending template emails regarding missing documents
Assign/transfer the FTD to Retention Managers
Checking CRM throughout the day about anything related to Sales
Daily Analysis upload if person assigned to is absent
Providing ongoing support to Sales Manager, development and improvement on CRM platform and other business platforms
Provide business analytics to sales team
Develop custom CRM reports and dashboards as requested
Develop end user documentation, including application training manuals
Providing ongoing sales support to sales team leader (and sales employees when needed) by assisting with sales related activities.
Compile statistical, analysis and results reports
Additional duties/tasks which may be assigned from time to time from the General Manager and/or Senior Management

Skills:
Fluent English- any additional language is an advantage
1+ years’ experience with CRM
Strong excel skills
Exceptional relationship and communications skills
High level of attention to detail
Understanding of Financial / Capital markets
Team player
Fast and independent learner
Good presentation skills

The working hours are from 09.00 – 18.00 with one hour lunch break (Monday to Friday)

The company is offering a salary based on skills and experience

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
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ILoveMondays CY

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

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ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
contact@ilovemondayscy.com
+357 99584868
https://www.ilovemondayscy.com