Able to work night shifts (12:00 midnight to 8:00 a.m.)
Back office experience
Fluency in English
Role & Responsibilities
Processing and activating new account applications in timely manner.
Assigning customers’ accounts to corresponding groups based on the customers’ applications.
Updating and entering customer account information in the company’s records, systems, or databases.
Processing Introducer’s Agreements and creating commission accounts accordingly.
Following up with customers on account opening requirements.
Collecting, updating, and safekeeping customers’ documents and records efficiently.
Performing KYC procedures and ensuring that all applications are compliant with regulatory authorities and company policies.
Assisting compliance with collecting and processing further KYC requirements.
Cooperating with and updating sales team with the status of customers’ applications.
Processing financial transactions (withdrawals, transfers, deposits) according to Finance department’s instructions.
Posting deposits (credit card, wires, online checks, bank checks) according to Finance department’s instructions
Responding to customers’ inquiries and resolving their pending cases.
Responding to clients’ instantly via communication methods available on the company Cooperative website, such as Live Chat, Click to Call, Call Back Request, Inbound Calls and any other methods effectively.
Maintaining customer records by updating account information.
Resolving clients’ queries or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Answering clients’ questions, as well as question clients to obtain full understanding of what information is being requested.
Recommending new services to management by collecting customer information and analyzing customer needs.
Generating different reports concerning number of accounts, source of accounts, financial transactions, active affiliates and introducers, etc.
In all internal and external contact, present a professional and positive image of the department and the Company as well as maintaining constructive relationships.
Taking on any other assigned tasks by the management.
At the end of every shift all executives must review all pending with the next executive, and ensure that all points have been communicated and that any remaining duties or help needed to be fulfilled prior to completing the transition.
Based on qualifications and profile and flexible for the right fit candidate.