Chinese Speaking Customer Support Officers 81 views

Job Description

We are looking for Chinese Speakers to join our clients Customer Support team. The successful candidate will be working within a dynamic team of a Cypriot Investment Firm based in Limassol.  The company offers an attractive salary, additional benefits such as a medical insurance after the probation period, free lunch daily etc. The environment is highly professional and friendly at the same time and a hard working individual with a positive attitude will perfectly fit in.

Job Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Customer support experience will be considered an advantage
  • Excellent knowledge of the Chinese language
  • Good knowledge of the English Language
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience/Knowledge of the FX industry will be considered an advantage
  • This job has expired!

ILovemondays – Jobs In Cyprus

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

ILoveMondays CY

ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
contact@ilovemondayscy.com
+357 99584868