Chinese Speaking Customer Support Officers 11 views

Job Description

We are looking for Chinese Speakers to join our clients Customer Support team. The successful candidate will be working within a dynamic team of a Cypriot Investment Firm based in Limassol.  The company offers an attractive salary, additional benefits such as a medical insurance after the probation period, free lunch daily etc. The environment is highly professional and friendly at the same time and a hard working individual with a positive attitude will perfectly fit in.

Job Responsibilities

  • Manage large amounts of incoming calls
  • Generate sales leads
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Customer support experience will be considered an advantage
  • Excellent knowledge of the Chinese language
  • Good knowledge of the English Language
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Experience/Knowledge of the FX industry will be considered an advantage

How To Apply

If you are interested to apply for this position send your CV to: admin@goldencareers.com.cy

ILoveMondays CY – Jobs in Cyprus

Το ILoveMondays βοηθά απόφοιτους και άνεργους να βρουν την ιδανική θέση εργασίας (Cyprus Jobs). Μέσω των συμβουλευτικών άρθρων που παρέχονται, οι υποψήφιοι έχουν την δυνατότητα να αναπτύξουν δεξιότητες για εύρεση εργασίας.

Επικοινωνια

ILoveMondays Cy - Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
contact@ilovemondayscy.com
+357 99584868
https://www.ilovemondayscy.com