Chinese speaking Customer Support Representative VAC-15454G 28 views

Our client is a global and expanding Forex trading company based in Limassol and due to continued expansion they are looking to employ a Chinese speaking Customer Support Representative .

Job role and responsibilities:
Assisting clients in a friendly, helpful manner via Live Chat, telephone and email
Maintaining the company’s high standard of client communication
Investigating trade queries for clients
Educating clients in the company’s platforms, trading products, account opening/deposit/withdrawal procedures
Working as part of a team to ensure department KPI’s are met, particularly with regards to response times
Positive and Can-Do approach to problem solving
Handling complaints professionally and courteously
Organising and managing your work flow.

Candidate requirements:
Fluent in verbal and written Chinese and English to business standard,
Excellent communication and written skills as well as attention to detail.
At least one year experience with forex in a similar role. Binary options experience may also be considered.
Client focused with excellent customer service.
The ability to influence and persuade a mutually beneficial outcome for the company and the client.
A broad understanding of financial markets and trading, preferably with foreign exchange.
You should be dynamic, self-motivated and competitive, with a strong desire to succeed.
You should work well independently as well as in a team.

Mandatory:
Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
A high level of professionalism and personal integrity.

Benefits:
Competitive fixed basic salary 1800-2000 Euros per month depending on skills and experience
Private medical insurance after completing a probationary period of 3 months.

Working hours
Working hours are 16.00 till Midnight at this point in time
Possible rotation later on for shift work being 08.00 till 16.00 and 16.00 till 00.00.
There is no 00.00 till 08.00 shift at present.

Apply for this job Apply via LinkedIn
Share this job

StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
Connect with us

ILovemondays – Jobs In Cyprus

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

ILoveMondays CY

ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
contact@ilovemondayscy.com
+357 99584868