Our client is one of the most prestigious and fastest growing offshore law firms with offices around the world. Due to their continuous expansion they are looking to hire a person to fill the role of Client On-Boarding Administrator (Corporate Services) to be based at their offices here in Limassol.
The Client On-Boarding Administrator (COBA) is an integral part of the Group’s Fiduciary business, managing the business take-on process to ensure the client receives quality, error-free service, on-time and their new business experience is positive
COBA provides the client interface between the Business Development phase and Business As Usual phase – liaising with the various internal departments to ensure a satisfactory, timely outcome.
The Group’s Fiduciary business, provides corporate services to the firm’s international client base through the provision of registered office and related services in various jurisdictions throughout the world.
The responsibilities will include:
Ensure the business take-on process is conducted to the Company standard of quality and service delivery turnaround is met.
Create client goodwill through a positive new business or repeat business experience that meets their needs and delivered within Harneys agreed new business acceptance criteria.
Executing and replying to verified instructions/enquiries from clients and internal sources, dealing with clients directly ensuring Company policies are followed and quality / turnaround requirements are met
Setting up Master Files on ViewPoint for new entities and ensuring all documents are saved onto FileSite.
Liaising with the Compliance team in relation to risk assessment of company
Recognising matters that might require Enhanced Due Diligence or REDAC approval and managing client expectations
Setting up billing files, raising invoices and monitoring for settlement of invoices before proceeding.
Manage accounts receivable, WIP and billing in accordance with Company policies and procedures; and liaise with the finance/billing department as required
Dealing with correspondence and administrative matters relating to the incorporation and transfer in of new entities, originating responses as appropriate under the guidance of the Directors as necessary
Work independently on instructions from individuals that are signatories and authorised to instruct the Group’s Fiduciary Department.
Keep abreast of new procedures ensuring Company policies and procedures are followed.
Liaise with colleagues (including business development, lawyers, compliance, and On-boarding) and clients in person, on the telephone, and in writing, and any other agencies as might reasonably be required such as the Registrar of Companies, FSC/CIMA etc.
Any other duties that may be assigned from time to time – examples might include local event organisation assistance, marketing exercises, Key Client initiatives, local elements to compliance projects etc
In order to be successful in this role, we expect the COBA to demonstrate following competencies:
Corporate Services experience with a Customer Service focus
Understand AML/KYC/CDD normal business requirements
Working knowledge of Polices & Procedures
Manage a large volume of matters through to handover
Understand all steps for standard / simple Incorporation
Viewpoint competency for all functionality (including Master File Set Up and Standard Billing)
Reply to complex client communications
The ideal candidate will have/be:
High School Diploma / Associate Degree
Sound IT knowledge/Microsoft
ICSA/STEP/ICA qualified is desirable
4+ years of corporate services experience
Experience with handling a high volume of companies within CSP/ regulated environment
Motivated and professional
Highly organised, and able to effectively juggle matters, ensuring each reaches its conclusion.
Can work independently within a team structure
Able to work without direct supervision – supervisor will sit in the UK.
Excellent written and oral communication skills sufficient to return detailed correspondence to clients
Proficiency in Microsoft Word, Excel, Outlook is essential
Knowledge of ViewPoint and FileSite is preferred
Understanding of AML and Compliance regulation is required
The working hours will be from 9.30am to 6pm Monday – Friday.
The company is offering a competitive salary based on qualifications, skills and experience plus company benefits.