Our client is a leading FX company based in Limassol and they are looking to recruit a Customer Relations Officer (Japanese Market) .
Duties :Assists customers who wish to open an trading account Handles welcome calls/call-back requests Maintains contact with existing clients to ensure high levels of client satisfaction Provides general information in regards to platforms and services offered Informs and assists clients in relation to the use of all current and future products Provides quality and efficient live support to existing and potential clients Maintains professional internal and external relationships that meet Company’s core values Delivers service and support to customers through live chats, emails, phone calls and meetings Collects customer feedback and follows up e.g. requests for new products and services Suggests ideas and actions to develop the market Coordinates with the marketing departments in regards to planning seminars, expos and translations of certain campaigns
Requirements:University Degree preferably in Finance or Economy Previous relevant working experience will be considered an asset
Excellent command of the English and Japanese language
Salary Offered : Based on Skills and experience : 19’500 – €32’500