Customer Support Officer VAC-15658M 55 views

Our client, a leading consulting, technology and outsourcing services firm, is seeking to recruit a Customer Support Officer who wants to join an established and very successful company.

The ideal candidate will have:
Bachelor degree in Computer Science or related Information Technology degree
Fluent in Greek and English – both written and verbal
Experience in a Customer Service position
Strong communication, interpersonal and analytical skills
Knowledge of ERP, CRM, HR, BI systems, Accounting or other Business Software
Able to work well under pressure
Show of initiative and self-motivation
Any working experience will be considered an advantage

The position will be responsible for:
Provide technical and functional support call centre
Responsible for the recording, resolution and monitoring of customer support incidents
Take ownership of support incident investigation and resolution according to service level agreements
Provide implementation assistance including data migration, testing, and training and user manual
Work to exacting project timelines and delivery requirements

The company offers a salary dependent on skills and experience plus medical insurance and provident fund.

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