Customer Support Representative VAC-15027T 44 views

Our client is a leader in the international internet gaming industry providing gaming support to players as well as product and solutions packages & support to B2B partners.

They have been in operation since 2011 and due to their recent expansion they are now looking to grow their team here in Cyprus with an additional Customer Support Representatives.

The Customer Support Representative is the image of the company and responsible for the quality of the experience provided to the customers.
The Employee shall provide Customer Support to customers of the Company, which includes the following tasks:
Dealing directly with clients’ queries over chat system, e-mail and phone
Answering client’s requests
Promoting products and services to clients
Optimize customers’ satisfaction
Interacting with other departments as necessary to meet client’s needs
The nature of this role requires the employee to work on a 24/7 shift schedule on rotation. The shifts are as follows:

08.00-16.00
12.00-20.00
16.00-00.00
00.00-08.00

For every shift worked from 00:00-08:00, the employee shall receive 20 euro additional to the basic salary.

The successful candidate must have a very good knowledge (written and spoken) of the English language, as well as to be highly computer literate.

The company is offering a competitive basic salary starting from 1100 Euros gross per month based on skills and experience plus commissions and bonuses based on business and revenue generated as well as targets reached and conversions achieved. Medical Insurance after 3 months.

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
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