Customer Support Representative VAC-15713S 32 views

Our client, a CySEC Regulated Forex Company located in Limassol is looking to hire 2 Customer Service Representatives.

Responsibilities:
– Assisting clients via LiveChat, by phone and via emails.
– Contact clients after opening demo or real accounts and inform them about new promotions.
– Accept calls from clients and redirect them to operators if clients want to open, close, modify or delete their orders.
– Handling clients’ complaints.
– Cooperate with Financial Department and contact clients to help them deposit/withdraw funds if needed.
– Creating and contentious updating of clients list.
– Cooperating with all support managers from the International Customer Service Department.
– Be responsible for the report and statistics compilations.
– Be responsible for creating and updating FAQ.
– Check the information on the website for the presence of misprints.
– Test the trading platform if needed.

Requirements:
– Knowledge of MT4 is a must
– Fluency in English is a must
– Be willing to work in shifts

Salary: 1000-1500 gross per month + Medical Insurance

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
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ILoveMondays Cy – Working in Cyprus
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