English Customer Support Representative VAC-15878S 43 views

Our client, a newly established CySec Regulated Investment Firm located in Limassol, is looking to hire an English Customer Support Representative.

Responsibilities:
– Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls;
– Assist clients with KYC procedure;
– Provide a tour around the trading platform;
– Build client trust and satisfaction through professional support and training;
– Be keenly aware of the competitive landscape and understand financial markets;
– Collect clients’ feedback and analyse how to improve clients’ experience;
– Keep open communication between the departments to resolve any issues;
– Performing other tasks related to client administration department provided by Customer Support Manager;
– Meet company targets and goals and contributing to increasing company revenue.

Qualifications:
– Relevant Degree
– Native English
– Previous experience in Forex
– Excellent communication skills, both verbal and written;
– Excellent problem-solving skills;
– An additional fluent European language will be considered as an advantage

*** Shifts: 3 working days and 2 days off. (3 mornings – 2 off, 3 afternoon – 2 off, 3 night – 2 off.)

Competitive salary based on experience and skills + Medical Insurance.

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
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ILoveMondays CY

ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
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