English Customer Support Representative VAC-15878S 97 views

Our client, a newly established CySec Regulated Investment Firm located in Limassol, is looking to hire an English Customer Support Representative.

Responsibilities:
– Support our clients at all levels. Answer any questions about how the service works and resolve clients’ issues promptly via live chat, emails and calls;
– Assist clients with KYC procedure;
– Provide a tour around the trading platform;
– Build client trust and satisfaction through professional support and training;
– Be keenly aware of the competitive landscape and understand financial markets;
– Collect clients’ feedback and analyse how to improve clients’ experience;
– Keep open communication between the departments to resolve any issues;
– Performing other tasks related to client administration department provided by Customer Support Manager;
– Meet company targets and goals and contributing to increasing company revenue.

Qualifications:
– Relevant Degree
– Native English
– Previous experience in Forex
– Excellent communication skills, both verbal and written;
– Excellent problem-solving skills;
– An additional fluent European language will be considered as an advantage

*** Shifts: 3 working days and 2 days off. (3 mornings – 2 off, 3 afternoon – 2 off, 3 night – 2 off.)

Competitive salary based on experience and skills + Medical Insurance.

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ILovemondays – Jobs In Cyprus

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

ILoveMondays CY

ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
[email protected]
+357 99584868