English Retention Manager VAC-15102M 30 views

Our client, a CySec licensed FX Company in Limassol is looking to hire an additional Retention Manager for their team here in Limassol.

Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation, and up-sell
Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information
Deliver a superior client experience by transitioning first time depositors to active traders; train, support, follow-up and resolve any concerns/problems
Analyze, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights
Instill trust by effectively communicating and interacting with people of diverse cultural backgrounds
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information
Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
Provide market update for clients
Partner with Sales Executives to manage client relationship
Train one on one with new and existent client
Identify potential IB
Encourage clients to refer friend
Develop required training for clients (content and delivery)
Drive innovation (capturing new ideas- implementing- rewarding)
Follow daily routine of calling all active clients, per preset prioritization:
Active traders
Client that suffered recent lost
Client that gained recent profit
Clients that haven’t traded for over a week
Slash webinars for clients
Analyze client’s trading and identify common mistakes in their strategy and offer training on new strategy
Educate clients regarding risk management strategies for their funds
Proactively work with clients
Grow net deposits and active traders
Meet company targets and goals and contributing to increasing company revenue

Job requirements (knowledge, education, experience):
At least 2 years of experience as a Retention Manager in the Forex/Binary broker
Familiar with the Forex industry concept, practices, and procedures
Requires a bachelor’s degree – advantage
Understand standard analysis charts
Risk management strategies – before the problem (plan), during the open position (manage during the loss), after it stopped out (disaster recovery)
Fundamental analysis – talk about current events at global level, market effects with credibility
MT4 platform – full operation
MT4 Manager
Ability to analyse number and interpret into simple words

The working hours are from 09.00 – 18.00 with one hour lunch break (Monday to Friday)

The company is offering a salary based on skills ads experience plus commissions

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.



As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

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  • Jobseekers who are searching for jobs in Cyprus.
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29 L. Arnold street, Limassol, 3075, Cyprus
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