Our client is a well established CySec licensed Forex Trading Company based here in Limassol, that are looking to hire an English Retention Officer for their offices here in Cyprus.
The position will require fluency in English and if you have another additional language it will be considered an advantage but not a must.
The responsibilities will include:
Build relationships with existing clients & if needed potential clients
Contact existing clients ensuring they receive the highest level of service
Keeping up to date with market information and monitoring trends in all major currency pairings
Provide training to clients on the use of the Company’s products
Explaining the payment process mechanism
Help maintain high levels of client acquisition, retention and reactivation
Ensuring customer satisfaction, professional communication
The ideal candidate will have/be:
Fluent English, written and verbal.
Previous Retention experience within the financial trading industry (FX/Binary Options)
Ability to work well under pressure
Be computer literate
Strong organizational, motivational and communication skills
The working hours are from Monday to Friday 12:00 – 21:00
The company will provide full training and they are offering the following a competitive basic salary based on experience plus commissions based on sales and Medical Insurance after probation.