English Retention Representative VAC-15583M 17 views

Our Client in Nicosia is looking for an English Retention Representative.

Responsibilities:
Beyond a passion for the customer and ability for relationships, you’ll have general knowledge of current marketing offers
Retain voluntary disconnects
Contact customer in delinquent status to work to resolve billing disputes or collect outstanding balances
Consult with and research customer concerns explain billing charges and credits
Process paperwork for disconnects on customer accounts classified as non-collectable
Support marketing department by performing telephone surveys
Schedule appointments to retrieve converters from disconnected customers

Skills
English mother tongue level (or similar)
Basic computers skills
Capacity for listening, dealing and confrontation, and overcoming objections
Customer centric mentality (1 – 2 years high volume call centre experience)
Retention experience required (2+years in a commissioned based environment preferred)
Strong communication skills

The Working Hours are from 10:00 – 19:00 or from 12:00 – 21:00

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.

 

 

As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
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