English Speaking Retention Officer 20 views

Job Description

Our client is a reputable investment firm regulated by CySEC and based in Limassol. They are currently looking to grow their team and add to it an English speaking Retention Officer.

Reference #: GC000345

Job Responsibilities

  • Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation, and up-sell.
  • Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information.
  • Deliver a superior client experience by transitioning first time depositors to active traders; train, support, follow-up and resolve any concerns/problems.
  • Analyze, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights.
  • Instill trust by effectively communicating and interacting with people of diverse cultural backgrounds.
  • Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients.
  • Manages all customer retention activities.
  • Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
  • Build relationships with existing clients to ensure that they are engaged and getting the most value from our services.
  • Provide market update for clients.
  • Partner with Sales Executives to manage client relationship.
  • Train one on one with new and existent client.
  • Identify potential IB.
  • Encourage clients to refer friends.
  • Develop required training for clients (content and delivery).
  • Drive innovation (capturing new ideas- implementing- rewarding).
  • Follow daily routine of calling all active clients, per preset prioritization:
  • Active traders
  • Client that suffered recent lost
  • Client that gained recent profit
  • Clients that haven’t traded for over a week
  • Slash webinars for clients.
  • Analyze client’s trading and identify common mistakes in their strategy and offer training on new strategy.
  • Educate clients regarding risk management strategies for their funds.


  • At least 2 years of experience as a Retention Manager in the Forex/Binary broker.
  • Familiar with the Forex industry concept, practices, and procedures.
  • Requires a bachelor’s degree – advantage.
  • Understand standard analysis charts
  • Risk management strategies – before the problem (plan), during the open position (manage during the loss), after it stopped out (disaster recovery).
  • Fundamental analysis – talk about current events at global level, market effects with credibility.
  • MT4 platform – full operation.
  • MT4 Manager.
  • Ability to analyse number and interpret into simple words.
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ILoveMondays CY

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

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ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
+357 99584868