Our client, a CySec licensed FX Company in Limassol is looking to hire a French Retention Manager for their team in Limassol.
Contribute to company growth and financial targets such as revenue and high levels of client acquisition, retention, reactivation, and up-sell
Manage client relationships and satisfaction through proactive support, training, and incentive offerings, ensuring that clients have access to up-to-date market and pricing information
Deliver a superior client experience by transitioning first time depositors to active traders; train, support, follow-up and resolve any concerns/problems
Analyze, identify, plan, design and implement opportunities for increasing client loyalty based on system data and industry insights
Instill trust by effectively communicating and interacting with people of diverse cultural backgrounds
Build a robust retention team by implementing processes and controls to deliver effective and efficient offerings for all clients. Manages all customer retention activities
Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information.
Build relationships with existing clients to ensure that they are engaged and getting the most value from our services
Provide market update for clients
Partner with Sales Executives to manage client relationship.
Train one on one with new and existent client.
Identify potential IB
Encourage clients to refer friends.
Develop required training for clients (content and delivery)
Drive innovation (capturing new ideas- implementing- rewarding).
Follow daily routine of calling all active clients, according to preset prioritization:
Client that suffered recent lost
Client that gained recent profit
Clients that haven’t traded for over a week
Slash webinars for clients
Analyze client’s trading and identify common mistakes in their strategy and offer training on new strategy.
Educate clients regarding risk management strategies for their funds.
The successful candidates will have/be:
At least 2 years of experience as a Retention Manager in the Forex/Binary broker
Familiar with the Forex industry concept, practices, and procedures
Requires a bachelor’s degree – advantage
Understand standard analysis charts
Risk management strategies – before the problem (plan), during the open position (manage during the loss), after it stopped out (disaster recovery)
Fundamental analysis – talk about current events at global level, market effects with credibility
MT4 platform – full operation
Ability to analyse number and interpret into simple words.
The working hours are Monday – Friday 9am – 6pm
The company is offering a salary based on skills and experience plus medical insurance after 6 months