Builds and maintains relationships with clients to ensure high levels of clients’ satisfaction.
Promotes the Company’s services, acquires new clients and pro-actively assists with any needs they may have.
Maintain contact with existing clients to ensure high levels of client satisfaction
Provides general information in regards to the company platforms and services offered
Informs and assists all clients in relation to the use of all current and future products
Assists customers who wish to open or manage a trading account
Informs all existing and potential clients of any new products and promotions that the Company is offering
Maintains professional internal and external relationships that meet Company’s core values.
Provides quality and efficient live support to existing and potential clients
Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
Provides troubleshooting and support for the basic functions of the trading platform
Welcome calls/call back requests
Posts information regarding Company’s products and services to relevant forums
University/College dregree in Business, Marketing or Computer related field or equivalent
Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
Fluency in English and Italian
Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
Communicate effectively using various tools,
Problem Analysis and problem-solving,
Customer Service Orientation,
Organizing and Time Management Skills,
Integrity and Trust
Remuneration and Benefits:
An excellent remuneration package will be offered to the successful candidate according to their qualifications and experience.