Italian Speaking Client Relationship Officer 45 views

Job Description

One of our clients, a well-established investment firm based in Limassol is currently looking for an Italian Speaking Client Relationship Officer. The successful candidate will be professional with a positive personality in order to blend in with the team. Excellent communication and negotiation skills are crucial for this role.

The company will offer a competitive remuneration package to the selected candidate.

Job Responsibilities

  • Maintain contact with existing clients to ensure high levels of client satisfaction
  • Provides general information in regards to the company’s platforms and services offered
  • Informs and assists all clients in relation to the use of all current and future products
  • Assists customers who wish to open or manage a trading account
  • Informs all existing and potential clients of any new products and promotions that the Company is offering
  • Maintains professional internal and external relationships that meet Company’s core values.
  • Provides quality and efficient live support to existing and potential clients
  • Answers all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
  • Liaises with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
  • Provides troubleshooting and support for the basic functions of the trading platform
  • Welcome calls/call back requests
  • Posts information regarding Company’s products and services to relevant forums

Requirements

  • University/College degree in Business, Marketing or Computer related field or equivalent
  • Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
  • Fluency in English and Italian
  • Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
  • Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust
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