Japanese Speaking Customer Support Officer 6 views

Job Description

We are currently looking for a Japanese Speaker to take the role of the Customer Support Officer  for our client, an investment firm in Limassol.

Job Responsibilities

  • Manage incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Requirements

  • Customer support experience will be considered an advantage
  • Excellent knowledge of the Japanese language
  • Good knowledge of the English Language
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Experience/Knowledge of the FX industry will be considered an advantage
Apply for this job

ILoveMondays CY – Jobs in Cyprus

Το ILoveMondays βοηθά απόφοιτους και άνεργους να βρουν την ιδανική θέση εργασίας (Cyprus Jobs). Μέσω των συμβουλευτικών άρθρων που παρέχονται, οι υποψήφιοι έχουν την δυνατότητα να αναπτύξουν δεξιότητες για εύρεση εργασίας.

Επικοινωνια

ILoveMondays Cy - Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
contact@ilovemondayscy.com
+357 99584868
https://www.ilovemondayscy.com