Malaysian Speaking Client Relationship Officer 52 views

Job Description

Our client, a well-established investment firm based in Limassol is looking for a Malaysian speaker for the Client Relationship Officer role.

Job Responsibilities

  • Maintaining contact with existing clients to ensure high levels of client satisfaction
  • Providing general information in regards to company’s platforms and services offered
  • Informing and assisting all clients in relation to the use of all current and future products
  • Assisting customers who wish to open or manage a trading account
  • Informing all existing and potential clients of any new products and promotions that the Company is offering
  • Maintaining professional internal and external relationships that meet Company’s core values.
  • Providing quality and efficient live support to existing and potential clients
  • Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
  • Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
  • Providing troubleshooting and support for the basic functions of the trading platform
  • Welcoming calls/call back requests

Job Requirements

  1. University/College dregree in Business, Marketing or Computer related field or equivalent
  2. Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
  3. Fluency in Malaysian
  4. Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
  5. Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust

How To Apply

To apply for this position, please send your CV at admin@goldencareers.eu

  • This job has expired!

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