Our client, a well-established investment firm based in Limassol is looking for a Malaysian speaker for the Client Relationship Officer role.
- Maintaining contact with existing clients to ensure high levels of client satisfaction
- Providing general information in regards to company’s platforms and services offered
- Informing and assisting all clients in relation to the use of all current and future products
- Assisting customers who wish to open or manage a trading account
- Informing all existing and potential clients of any new products and promotions that the Company is offering
- Maintaining professional internal and external relationships that meet Company’s core values.
- Providing quality and efficient live support to existing and potential clients
- Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
- Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
- Providing troubleshooting and support for the basic functions of the trading platform
- Welcoming calls/call back requests
- University/College dregree in Business, Marketing or Computer related field or equivalent
- Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
- Fluency in Malaysian
- Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
- Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust