Our client is an innovative and ground breaking technology company, developing software for the Foreign Exchange (FX) Market. They are seeking to employ further Network Engineers.
A Junior Infrastructure Engineer is responsible for providing first level network support, equipment maintenance and front-line customer support for all Telecom Systems under the Network Operations group.
Those include Cisco, Arista, Juniper, Dell etc equipment, and ESXi platforms – server farms across all PrimeXM POPs.
The position requires an energetic and mature individual who can function independently within the company strategy and be a cohesive and complementary team member.
The successful candidate will also be expected to provide regular after-hours on-call support.
Work in the Network Operations Center monitoring corporate.
Excellent customer service (by being courteous, knowledgeable, and professional) and communication skills (chat, email, phone, and in person).
Troubleshoot network/system issues across a wide range of firewalls, routers, switches, modems, wireless controllers, servers, and other devices.
Installing, maintaining, programming and testing networking hardware (wired and wireless, cabling, etc.).
Knowledge and experience with Layer 1-7 troubleshooting.
Knowledge and experience with SNMP protocol.
Experience with virtualization technologies such as VMware/KVM is a plus.
Utilize the trouble ticket system to log all requests and activities including documentation of special requests and customizations considered important for future support.
Produce and update process and support documentation.
Monitor the operational support systems to proactively identify service impacting events relating to IT, network, and facility conditions.
Communicate with customers and internal staff at regular intervals to ensure expectations are set and that appropriate attention is being paid to customer requests.
Communicate changes, outages to appropriate contacts.
Escalate problems to the appropriate IS and business teams within the company or external vendors as required to achieve resolution.
Keep current on industry products and technologies available for communications, (e.g. Internet services, protocols and networking equipment).
BSc/BEng in Computer Science, Engineering, Electrical Engineering, Information Systems or any other relevant field.
Fluent spoken and written English and Greek is mandatory.
Experience in Windows environment including Windows 2003/2008/2012 Servers and Linux.
Must have integrity and strong communication skills.
Efficiency and ability to take responsibility and get things done.
A team player, and able to work with minimum supervision.
Able to work under pressure and meet tight deadlines. After-hours on-call duties are part of this job.
Candidate should also have the willingness to prepare for Industry Cisco CCNP level or any vendor equivalent exam.
candidates must have the right to live and work in the EU.
Salary and Benefits:
Attractive remuneration package based on experience 1500 – 2000 Euros gross
Excellent working environment.
23 days’ annual leave
Strong career development opportunity.