Duties and Responsibilities:
Assisting with the on-boarding of new partners and clients. Via Live chat, telephone and email.
Relationship management with new and existing Partners to build loyalty.
Acquisition of new partners
Educate clients on the company’s platforms, trading products, account opening/deposit/withdrawal procedures
Working with the team to ensure KPI’s are met.
Monthly reports for Partner performance.
Supporting and assisting with all departments as required.
Problem solving with a positive and Can-Do approach.
Organizing and managing your work flow.
Report directly to the Head of Partners Team.
Fluent in verbal and written English to a business standard. Additional languages will be considered an advantage.
Excellent communication and written skills as well as attention to detail
Proficient in Microsoft office, specifically Excel
At least 1 year experience in the Forex industry in a sales/support or similar role.
A good understanding of financial markets and preferably foreign exchange.
Strong negotiation skills
Ability to work with deadlines
Excellent customer service skills
Willing to work in a regulated environment and observe the guidelines set by the relevant governing body.
A high level of professionalism and personal integrity.
Competitive fixed basic salary 1500 – 1800 Euros gross based on experience
Private medical insurance after completing a probationary period of 3 months.
Rotating shifts Monday to Friday 9:00am – 5:00pm & 4:00pm to 12:00 (midnight)