Portuguese Speaking Client Relationship Officer 51 views

Job Description

Our client is looking to add to their team a Portuguese speaker that will take the role of Clients Relationship Officer. The selected candidate will be offered a competitive remuneration package with additional benefits.

Job Responsibilities

  • Maintaining contact with existing clients to ensure high levels of client satisfaction
  • Providing general information in regards to the company’s platforms and services offered
  • Informing and assisting all clients in relation to the use of all current and future products
  • Assisting customers who wish to open or manage a trading account
  • Informing all existing and potential clients of any new products and promotions that the Company is offering
  • Maintaining professional internal and external relationships that meet Company’s core values.
  • Providing quality and efficient live support to existing and potential clients
  • Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
  • Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
  • Providing troubleshooting and support for the basic functions of the trading platform
  • Welcoming calls/call back requests
  • Posting information regarding Company’s products and services to relevant forums

Requirements

  • Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
  • University/College degree in Business, Marketing or Computer related field or equivalent
  • Fluency in English and any of the following languages: Portuguese
  • Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
  • Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust
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