Our client is looking to add to their team a Portuguese speaker that will take the role of Clients Relationship Officer. The selected candidate will be offered a competitive remuneration package with additional benefits.
- Maintaining contact with existing clients to ensure high levels of client satisfaction
- Providing general information in regards to the company’s platforms and services offered
- Informing and assisting all clients in relation to the use of all current and future products
- Assisting customers who wish to open or manage a trading account
- Informing all existing and potential clients of any new products and promotions that the Company is offering
- Maintaining professional internal and external relationships that meet Company’s core values.
- Providing quality and efficient live support to existing and potential clients
- Answering all emails received from clients regarding queries on various issues (technical, accounting, new applications etc.)
- Liaising with the relevant department in case where clients have queries on specific issues related to that department and forwarding clients’ complaints to the Team Leaders.
- Providing troubleshooting and support for the basic functions of the trading platform
- Welcoming calls/call back requests
- Posting information regarding Company’s products and services to relevant forums
- Knowledge of the FX Market and experience in the Forex industry will be considered as an advantage
- University/College degree in Business, Marketing or Computer related field or equivalent
- Fluency in English and any of the following languages: Portuguese
- Good knowledge of Microsoft Office products (Excel, Word, PowerPoint)
- Skills Required: Interpersonal skills, Communicate effectively using various tools, Problem Analysis and problem-solving, Customer Service Orientation, Adaptability, Organizing and Time Management Skills, Integrity and Trust