Retention Officer VAC-15774A 61 views

Our client, a Cysec Regulated Company, is looking to hire a Retention Officer for their offices here in Limassol.

Acting as the essential link between clients and the FX market
Assisting clients by reporting trends and providing market information
Addressing client queries regarding trading and the instruments that are available to them
Training new clients on company’s platforms and trading tools
Providing understanding of technical and fundamental analysis to clients via scheduled 1 to 1 training sessions
Continuously providing clients with market updates
Understanding the client’s needs and trading profile in order to provide support and guidance where required
Be aware of and be able to demonstrate ongoing in-depth knowledge of the financial markets, both technically and fundamentally
Be able to cross sell company services to provide client improvement and increase LTV targets
Ensure timely follow up of all contacts
Liaise with other departments, when required, to escalate and resolve issues and/or report faults
Maintain high levels of client acquisition, retention and re-activation
Achieve monthly targets

Fluency in English: Additional Languages will be considered an advantage
Knowledge in Technical Analysis is required
Minimum 2 years experience in relevant field
Excellent communication and organisational skills
Excellent sales and retention skills

Our client offers a flexible salary based on skills, qualifications and experience.

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StaffMatters Recruitment offers expert recruitment services to international and local companies situated in Cyprus, and candidates seeking employment across the spectrum of sectors, including Finance, Accounting, Admin, Forex, Legal, IT, Sales, and more.



As one of the top recruitment companies in Cyprus, the services offered by StaffMatters Recruitment Specialists are focussed on two key areas:

  • Employers who have a job vacancy in their company, and
  • Jobseekers who are searching for jobs in Cyprus.
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ILovemondays – Jobs In Cyprus

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

ILoveMondays CY

ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
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+357 99584868