Senior Application Support Engineer 81 views

CareerFinders, on behalf of our client, a leading technology firm providing solutions to the financial services sector, we are seeking to recruit an experienced Senior Application Support Engineer for their team in Limassol.
 The Senior Application Support Engineer is responsible for overseeing the day to day operation of their team, ensuring that tasks and projects assigned are being processed in a timely and efficient manner, whilst making certain that internal procedures are followed and respected.
Key Duties/Responsibilities:

  • Oversee the day to day operation of an Application Support Engineering team.
  • Ensure client requests and in general daily tasks are being processed correctly and in a timely manner.
  • Enforce internal procedures and company policies.
  • Oversee new client on-boarding and modifications to existing client setups.
  • Maintain good understanding of the system’s features and capabilities.
  • Stay informed of the direction of the company, area of focus and upcoming system releases, tasks, and projects.
  • Incident Management, and handle emergencies quickly and efficiently.
  • Follow an escalation chain, maintaining communication with stakeholders.
  • Submit reports on the team’s activities and pending tasks.
  • Responsible for the daily hand-over process between the shift Team Leaders.
  • Reviewing the work log of individual team members, providing feedback and informing the Head of Support on the progress of each member.
  • Assist and train other members of the team.
  • Learn bespoke tools and applications used to analyse and investigate cases, or troubleshoot issues.
  • Participate as necessary when extra cover may be required to support market events.
  • Participate in emergencies, disaster recovery, and incidents at short notice as needed.
  • Document work, update existing documentation and procedures.

Key Skills/Experience:

  • BSc / BEng in Computer Science, Engineering, Information Technology or a closely related field.
  • MSc / MEng in Computer Science, Engineering, Information Technology or a closely related field preferred.
  • Good understanding of LAN and WAN networks and Windows Server Operating System.
  • Ability to write basic SQL queries and use basic Linux commands.
  • Understanding of the Forex Industry is a must.
  • Experience in log analysis and using application troubleshooting tools.
  • Excellent fluent written and spoken English and able to learn technical and financial concepts quickly.
  • Knowledge of JIRA and Confluence is preferred.
  • Strong organisation skills, ability to prioritize different tasks quickly.
  • Experience with MetaTrader 4 trading platform and FIX protocol preferred.
  • Ability to work with a team of technology specialists including developers, understand and learn how to configure new and complex systems.
  • Ability to interact with clients and peers with a flexible and mature attitude to work.
  • Ability to remain calm and composed under pressure and meet strict deadlines.
  • Self-motivated and ambitious.

To apply for this vacancy, please send your CV, along with any covering letter to jobs@careerfinders.com.cy quoting the above job title or alternatively call +357 22 002 285 for more information. Please note that due to the high volumes of applications received only shortlisted applicants will be responded to.

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CareerFinders was founded in Nicosia, Cyprus by two passionate and experienced recruitment professionals. The services we offer are threefold comprising of Recruitment Services, CV Writing/Interview Coaching and Outplacement Services, predominantly in Cyprus.

The quality of our service, our trustworthiness and our vast experience create a personalised approach to recruitment assignments ensuring that both employee and jobseeker find the ideal match. These attributes make us stand out and set us above the competition.

The industry sectors we service include, but are not limited to Accounting, Finance, Banking, Corporate Services, Engineering, Forex/Binary, Information Technology, Shipping, Legal and Oil & Gas.

Our belief is that with proper advice and professional guidance everyone can land their perfect job. Whether you are a Recent Graduate looking for that first, vital step in your career or an experienced professional seeking your next, career-defining challenge, we are confident that we can offer the right advice and support to achieve your goals.

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ILovemondays – Jobs In Cyprus

ILovemondays CY helps recent graduates and unemployed people find and apply for job positions all over Cyprus.

ILoveMondays CY

ILoveMondays Cy – Working in Cyprus
29 L. Arnold street, Limassol, 3075, Cyprus
contact@ilovemondayscy.com
+357 99584868