Our client, a well established Cysec Regulated Broker, is looking to hire a Client Support Agent for their offices in Larnaca.
The company is an award winning forex and commodities broker providing trading services and facilities to both retail and institutional clients.
Deal directly with clients through phone, email and/or live chat
Obtain and evaluate all relevant information to handle inquiries correctly
Respond promptly to customer inquiries, handling and resolving them accordingly
Record details of all inquiries, comments and complaints
Communicate and coordinate issues with other departments
Direct requests and unresolved issues to the designated person/department
Assisting new clients with the account opening process
Provide client with relevant information regarding the website, promotions and products
Communication precise and correct information at all times
Inform clients via their account of any changes that concern them
Be an ambassador for the company and provide high level service through the necessary channels
Fluency in English and Spanish
Minimum 2 years experience in Customer Support or HORECA roles
Excellent communication and organisational skills
The successful candidate must be able to work shifts on a 24/5 rotation
Our client offers a salary of 1200-1400 euros gross per months based on skills, qualifications and experience, plus 13th salary, medical insurance, 22 days annual leave and double pay for holidays.