Our client is a leader in the international internet gaming industry providing gaming support to players as well as product and solutions packages & support to B2B partners.
The VIP Customer Support Agent will be responsible for:
Increase our top players’ activity, satisfaction and loyalty to our brand measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction.
Be involved in improving the overall service to our VIP customers and improving our players’ satisfaction across the site
Define a VIP player strategy
Increase activity of top players
Proactively contact top players
Proactively contact potential top players
Plan, execute and follow up on promotions
Improvements of the back office features for VIP Management,
Improvements of the web site to improve top players’ satisfaction
The successful candidate must have an excellent knowledge (written and spoken) of the English language, as well as to be highly computer literate.
Previous experience in sales/retention will be considered an advantage.
The working hours will be based on rotational shifts covering the following:
08.00 – 17.00
14.00 – 23.00
17.00 – 02.00
The starting basic salary for this role is 1200 euro gross plus bonus (based on the company’s bonus structure). Medical Insurance will be offered after 3 months.