Our client is a leader in the international internet gaming industry providing gaming support to players as well as product and solutions packages & support to B2B partners.
They have been in operation since 2011 and due to their recent expansion they are now looking to hire a VIP/Customer Support Manager who will be responsible for managing the VIP and Customer Support Departments.
Offering a fast paced and dynamic working environment, this is a great opportunity to make a real difference to the VIP strategy. As VIP/Customer Support Manager, the successful candidate will be responsible for the increasing loyalty and activity from top-tier players by applying analysis on player segments.
The position will be responsible for:
Increase our top players’ activity, satisfaction and loyalty to our brand measuring KPIs such as deposited amounts, game play and net gaming revenues, reactivation and overall satisfaction.
Be involved in improving the overall service to our VIP customers and improving our players’ satisfaction across the site
Define a VIP player strategy
Increase activity of top players
Proactively contact top players
Proactively contact potential top players
Plan, execute and follow up on promotions
Lead and manage a team of VIP account managers
Perform routines and back office processes around VIP management
Improvements of the back office features for VIP Management,
Improvements of the web site to improve top players’ satisfaction
The successful candidate will be/have:
Expected to motivate, develop and drive the team to meet challenging targets and identify new opportunities to grow the value of the customer base.
Sales skills, analytical approach to accurately profile and segment VIP clients effectively
An online casino / gaming background, an advantage
Management experience including employee hiring, training, management and evaluation
Comprehensive understanding of VIP’s, marketing, CRM and operations.
Able to deliver on target-driven goals by liaising with other departments.
Organisational, planning and communicative skills.
Fluent English / native an advantage
The company is offering a competitive salary of 2000 Euros gross per month based on skills and experience.